About Us No1 South African Shop Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our Contact details:
No1 South African Shop Ltd
5 Marlow Drive St Catherine's Hill Christchurch Dorset BH23 2RR Mainland UK & Scotland
Phone: 01202 496041
Fax:
Email: office [at] no1southafricanshop [dot] co [dot] uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Debit cards, Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your card information via phone or over the Internet via our secure payment provider.

When confirmation of order is received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you confirmation that your order has been despatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

BILTONG & DRY WORS:

Please note that all of the cured meats continue to lose moisture and therefore weight, on an ongoing basis. The weights of the biltong and dry wors will be correct at the time of packing, but will probably have lost some weight by the time you receive them. This is a natural process.


FROZEN MEATS:

Please note that the boerewors, russians, game meats, burgers and texan steaks are generally sent to you frozen, but there is an outside chance that they may have defrosted by the time they reach you. If they have defrosted, they should be cooked within 48 hours.
Shipping And Handling Delivery costs:

England, Scotland (excluding the Highlands), Wales:
- orders up to 1kg including packaging - £5
- orders over 1kg including packaging - £8
- orders of £70 or more of goods - FREE DELIVERY

Scottish Highlands and some Lowlands:
- orders up to 1kg including packaging - £5
- orders up to 2kg including packaging - £10
- orders up to 5kg including packaging - £17
- orders up to 20kg including packaging - £20, plus 50p per kg thereafter

Isle of Wight:
- orders up to 1kg including packaging - £5
- orders up to 2kg including packaging - £10
- orders up to 5kg including packaging - £17
- orders up to 10kg including packaging - £18, plus 50p per kg thereafter

Channel Islands, Isle of Man and other UK Islands (these parcels can take up to 5 days):
- orders up to 1kg including packaging - £5
- orders up to 2kg including packaging - £10
- orders up to 5kg including packaging - £20
- orders up to 10kg including packaging - £25
- orders up to 15kg including packaging - £30
- orders up to 20kg including packaging - £40
- orders up to 25kg including packaging - £50
- orders up to 30kg including packaging - £60
- orders up to 40kg including packaging - £70
- orders up to 50kg including packaging - £80

Northern Ireland:
- orders up to 1kg including packaging - £5
- orders up to 2kg including packaging - £10
- orders up to 5kg including packaging - £17
- orders up to 10kg including packaging - £25, plus an extra £1.50 per kg over 10kg

Southern Ireland:
- orders up to 1kg including packaging - £10
- orders up to 2kg including packaging - £20
- orders up to 10kg including packaging - £30
- orders up to 20kg including packaging - £40
- orders up to 30kg including packaging - £50
- orders up to 40kg including packaging - £60
- orders up to 50kg including packaging - £70

Her Majesty's Forces worldwide (not on a current tour of duty)
- orders up to 2kg including packaging - £10
- orders up to 5kg including packaging - £12
- orders up to 10kg including packaging - £15
- orders up to 15kg including packaging - £20
- orders up to 20kg including packaging - £25

Her Majesty's Forces on tour - free shipping - these parcels can take up to 10 days

Europe:
- orders up to 1kg including packaging - £10
- orders up to 2kg including packaging - £15
- orders up to 3kg including packaging - £25
- orders up to 4kg including packaging - £30
- orders up to 30kg including packaging - £55, plus an extra charge of £40 for customs clearance for European countries outside the EU
- orders up to 50kg including packaging - £75, plus an extra charge of £40 for customs clearance for European countries outside the EU
- orders up to 80kg including packaging - £130, plus an extra charge of £40 for customs clearance for European countries outside the EU

The Rest of the World:
- orders up to 0.5kg including packaging - £9
- orders up to 1kg including packaging - £15
- orders up to 1.5kg including packaging - £20
- orders up to 2kg including packaging - £24
- orders up to 2.5kg including packaging - £31.50
- orders up to 3kg including packaging - £37
- orders up to 3.5kg including packaging - £42.50
- orders up to 4kg including packaging - £48
- orders up to 4.5kg including packaging - £53.50
- orders up to 5kg including packaging - £59
- orders up to 5.5kg including packaging - £64.50
- orders up to 6kg including packaging - £70
- orders up to 6.5kg including packaging - £75.50
- orders up to 7kg including packaging - £81
- orders up to 7.5kg including packaging - £86.50
- orders up to 8kg including packaging - £92
- orders up to 8.5kg including packaging - £97.50
- orders up to 9kg including packaging - £103
- orders up to 9.5kg including packaging - £108.50
- orders up to 10kg including packaging - £114
- orders up to 10.5kg including packaging - £119.50
- orders up to 11kg including packaging - £125
- orders up to 11.5kg including packaging - £130.50
- orders up to 12kg including packaging - £136
- orders up to 12.5kg including packaging - £141.50
- orders up to 13kg including packaging - £147

Parcels may also be collected and then there is no shipping charge if you would like to order online and pre-pay before the order is collected.
Delivery Schedule Goods will be delivered by courier or Royal Mail to the home or office address stipulated by you between 08:00 and 18:30 Tuesday-Friday (except public holidays).

Provided that items are in stock, delivery to UK mainland addresses is usually within 1 to 3 working days after your order has been placed.

If any of your items are not in stock, we will contact you by email.

If nobody is at your delivery address when your order is delivered, your goods will be either left with a neighbour; left in a secure place or taken to the courier’s nearest depot, in which case you should arrange for collection or re-delivery.
Credit Card Security When the order is placed at our website, card details are accepted through Sellerdeck Secure Payment Provider.
Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 01202 496041 (International +44 01202 496041) or fax us on or write to us at 5 Marlow Drive St Catherine's Hill Christchurch Dorset BH23 2RR Mainland UK & Scotland
Privacy Policy No1 South African Shop Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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